Refund Policy

We want you to be happy with your purchase. If there is a problem with your order, please contact us and we'll do our best to make it right.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us at hello@wisemuttgoods.com as soon as possible if your item:

• Arrives damaged

• Is defective or not functioning as intended

• Is the wrong product, color, or size

• Is missing a part or accessory

Please include your order number and clear photos or video showing the issue. We may ask for additional information to help us resolve the problem.

If your item is confirmed to be damaged, defective, incorrect, or missing an item, we will work with you to provide an appropriate resolution. Depending on the circumstances, this may include a replacement, replacement part, partial refund, or full refund.

Please do not send an item back without contacting us first. If a return is required, we will provide specific return instructions.

Returns for Change of Mind

Because our products are shipped directly from our fulfillment partners, we do not offer automatic returns or refunds simply because you changed your mind, ordered the wrong item, or decided the product isn't right for you.

If you have a special circumstance and would like to request a return, please contact us at hello@wisemuttgoods.com before sending anything back. We'll review your request and let you know whether a return is possible and, if so, provide return instructions.

Please do not send a return to the address on your package or to our business address without receiving return instructions from us first.

Order Cancellations

If you need to cancel an order, please contact us at hello@wisemuttgoods.com as soon as possible after placing your order.

We can request cancellation before your order has been processed for shipment, but we cannot guarantee that a cancellation will be possible once processing or shipment has begun.

If an order has already shipped, it cannot be canceled and will be subject to the terms of our return policy.

Exchanges

We do not offer direct exchanges.

If you receive a damaged, defective, or incorrect item, please contact us and we'll work with you to determine the best resolution.

Refunds

If a refund is approved, it will be issued to your original payment method.

Once we issue your refund, your bank or credit card company may require additional time to process and post the funds to your account.